This introductory training provides a clear, practical overview of the Accessibility for Ontarians with Disabilities Act (AODA) and its relevance to Ontario municipalities, public agencies, and transportation professionals.

Designed to build foundational awareness, the training explains the purpose and scope of the AODA, the types of barriers people with disabilities may experience, and the responsibilities organizations have under Ontario’s accessibility legislation. Participants are introduced to key accessibility principles, including dignity, independence, integration, and equal opportunity, and how these principles apply in everyday workplace and service delivery situations.

The course also outlines the main accessibility standards under the AODA and highlights real-world examples of how accessibility considerations intersect with municipal operations, customer service, and transportation environments. Emphasis is placed on recognizing barriers, understanding individual needs, and responding appropriately and respectfully.

This training supports Ontario Traffic Council’s commitment to education, risk awareness, and inclusive practices across the transportation and road safety sector. It is well suited for municipal staff, frontline employees, and professionals who require a practical introduction to accessibility requirements in Ontario.

Who Should Take This Training

This training is intended for:

• Municipal and regional government staff
• Transportation, traffic, and public works professionals
• Frontline and customer-facing employees
• Supervisors and managers responsible for service delivery
• Anyone requiring an introduction to accessibility awareness and AODA obligations in Ontario
• No prior knowledge of accessibility legislation is required.

Learning Outcomes
By the end of this training, participants will be able to:

• Understand the purpose and intent of the Accessibility for Ontarians with Disabilities Act (AODA)
• Recognize common types of accessibility barriers faced by people with disabilities
• Identify key accessibility principles, including dignity, independence, integration, and equal opportunity
• Understand organizational responsibilities under Ontario’s accessibility legislation
• Apply basic accessibility awareness in everyday workplace and service interactions

This training offers a clear starting point for building accessibility awareness across organizations, helping staff understand their responsibilities under the AODA. By strengthening awareness and understanding, participants are better prepared to support inclusive, respectful, and accessible environments.